Confidentiality and Protection of Personal Information

The information which we request from you is specifically required to assess your financial needs, situation, analyse, and make appropriate recommendations to you in the course of financial planning. We may use your information and obtain information about you for the following purposes:

  • Compliance with legal and regulatory obligations
  • "Know your client" anti money laundering regulatory compliance
  • Verification of personal information
  • Completion of documentation required in the course of providing financial planning services
  • Analysis required to perform our contractual obligations to you
  • Providing you with information in respect of products and services which may be appropriate to your ongoing financial planning needs
  • Corresponding with product and service providers on your behalf, for the purpose of financial planning and selection of financial planning products
  • Assisting any beneficiaries in the event of claims
  • Relationship correspondence
  • Managing any complaints
  • Audit and recordkeeping purposes
  • Market research and statistical analysis

All personal information is stored securely, with reasonable precautions taken to ensure that there is no breach of confidentiality.  We will under no circumstances reveal this to any 3rd party without your written permission, unless we are obliged to do so in terms of law. Your information is, however, shared with the following persons:

  • Service providers we engage to process information on our behalf or who render services to us. These service providers may be outside South African borders, and should this be the case, we will not share your information unless we are satisfied that there are adequate security measures in place to protect your information
  • Product suppliers in order to obtain quotations or place your business
  • External Auditors and Regulators. We are regularly audited by our Compliance Practice, Simply Comply as well as the Financial Sector Conduct Authority. We may also be audited by other Regulators from time to time. It may happen that your file is one of those which is audited to ensure compliance with prevailing legislation, and in this instance, your information will be made available to these persons. In turn, they are also bound by strict confidentiality restraints and ethics.

The information which you provide to us will be processed by our internal staff as well as any product provider who may eventually receive your custom. The information will not be used for any purpose other than that for which it has been collected.
We are required by law to maintain this information for a minimum period of 5 years after the termination of our relationship with you as a minimum. However we prefer to keep our records permanently.
Please ensure that you keep us updated regularly with your correct details and circumstances. You are welcome to contact us at any time to review the information we have and ensure it is correct. You also have the right to object to us processing your information. 
Should you have any queries or complaints in respect of the processing of your personal information, please contact Nora Van Biljon. We have a complaints resolution policy and procedure which is followed in such instances, and which will be provided to you, so that you are aware of the procedure.

Contact Us

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Contact Details

Rivonia Office

Physical Address:
Wexford House, Three Seasons Office Park
7 Spring Street

Tel: 011 028 8900
Fax: 0866 868 539

Postal Address:
P O Box 1225

Knysna Branch

Physical Address:
Shop 2 Frank Menezes Centre
66 Main Street

Tel: 044 382 4040
Fax: 044 382 4421